10 Things to Check Before Calling the IT Helpdesk
1. Is it plugged in and turned on? This may sound like an obvious thing to check, but you would be surprised how many ‘broken’ printers and ‘dead’ monitors were simply unplugged by the cleaning contractor the night before.
2. Have you tried Ctrl+Alt+Delete? If an application hangs, hold down these three keys and then end the application. Remember: Ctrl+Alt+Delete is your friend!

With so many different classifications of assaults, it can often be very confusing to determine the actual extent of an offence that may have occurred. To do so, it is necessary to consider a number of crucial aspects. These include the level and nature of any injuries sustained (i.e. the actus reus) and the offender’s intention to inflict these injuries in the first instance (i.e. the mens rea).
Any legal secretaries and PAs accustomed to working within this particular area of law will realise that it is essential to maintain an appreciation of the main types of security of tenure. It is imperative to stay on the ball if you are not dealing with this type of case on a regular basis, as this knowledge will soon become hazy and may even be forgotten.
On 17 April 2009, four men were sentenced to a year in prison and ordered to pay fines to the sum of $905,000 each for the crime of piracy on the stormy seas of the Internet. This group, of course, are the infamous collaborators behind The Pirate Bay, a website dedicated to indexing music, movies, television programs, software and books that are being shared by users of BitTorrent all over the world. The same men are also the founding members of the first political party dedicated to copyright reform, aptly titled The Pirate Party.
A ‘to-do’ list is a powerful way to organise yourself and to reduce stress. Have you ever written one and never achieved what’s on it? Or maybe you’ve written a to-do list but kept putting off the tasks to another day because something ‘more urgent’ cropped up? If either of these sounds familiar, perhaps you need to consider whether you’re writing a to-do list or a ‘wish-to-do’ list. Being realistic with what you put on a ‘to-do’ list is key to being able to achieve it. The sense of achievement at the end of the day is motivating, so you’ll want to do it again the next day! Here are the top ten tips to help you do that:
It may be fair to say that Home Information Packs (HIPs) have not exactly been the most popular move of our Labour government in recent years. In fact, many estate agents, who have been questioned about these, have stipulated that HIPs are of no real benefit to buyers at the moment. Furthermore, they are an additional expense that people looking to sell their home can ill afford as the country enters an increasingly deepening recession.
As of 1 April 2009, Her Majesty’s Revenue and Customs (HMRC) inspectors will have more powers to help them to deal with corporation and income tax evaders. In fact, inspectors will have the same right of entry to business premises or even home offices as is currently relevant in relation to VAT tax investigations.
Think what might happen if you were more proactive at work. If you show more willingness to advance your skills and take on increased responsibility, you will be able to make the most of your role. This will have a mutually beneficial effect, both for you and for the firm you work for.
Achieving Your Full Potential
Proactivity means not waiting to be asked, but having an ability to think ahead and anticipate needs, difficulties and different ways of achieving a necessary outcome. Proactivity also means being able to identify and solve problems by making decisions. To do all this requires knowledge, which needs constant updating plus a conscious effort to seek it out. So here are the top ten tips to help you develop proactivity in your role: