Professional Development

Writing a Report


In the last issue we looked at preparing to write a report. If you have been following all the tips in that issue, you are now ready to write your report! To write well, use plain English and adopt the ABC's of writing: be accurate, be brief and be clear. There is no point investing time and effort in your report only to have your readers lay it aside or ignore it because they find it full of jargon, difficult to read or badly laid out. So here are top ten tips for writing a report:

1. Be accurate by checking the spelling, grammar and punctuation. Also check all your facts and figures. For example, check that columns add up, or that your survey results haven’t been superseded by the time you come to compile your report.

Preparing to Write a Report


Everyone has to write a report at some stage in their career. A well written report canWriting a report further your career, since people see not only the content and well reasoned arguments or recommendations, but also the confidence and clarity with which it is written.

But preparation is key when writing a report: "If you fail to prepare, you prepare to fail". So time spent at this stage will mean that your report is more focussed, it will be written with the reader in mind and it will be structured into a logical order, avoiding repetition. By preparing more thoroughly you will also be able to write your reports quicker and do fewer drafts – if you prepare really well you may only have to write it once. So here are the top ten tips to help with preparation.

Coping Under Pressure


Coping under pressureThe phone is constantly engaged. The taxi ignores you. Your train is late. Why do minor hassles like these have the potential to make us uptight? Maybe it's because we're tightly wound already and can't find the pressure relief valve. We all live and work in a pressured world - pressure over money, commuting, technology, looking good, eating well. Balancing the pressures of home life and work life are vital if we are to get optimum amounts of the adrenaline buzz to stay healthy and enjoy the whole life! So here are the top ten tips for when the going gets tough:

1. If you only have a hammer you will tend to see everything as a nail. Learn and use new techniques to deal with your workload and life's pressures, since the bigger the range of tools at your disposal will mean you are likely to find just the right one.

Assertiveness


Assertiveness is a life skill; useful both inside and outside work. However, the reactions and behaviours we employ now are the result of years of fine tuning. Being assertive doesn’t happen overnight, but the more practice you get, the more skilled you become. And while you may not always get what you want, you will always know you gave it your best. So here are the top ten tips for improving your assertive behaviour:

Creating an Agenda


creating an agendaIn order to use valuable time effectively during a meeting it is crucial that you have a well-prepared agenda. An agenda helps the chairperson to stick to time and lead the meeting successfully. It also helps participants to prepare as they can see when they will be involved. Finally, it is of great benefit to the minute taker as they can see what will be discussed, the aim of each item and the priority given to it.

When and How to Say 'Enough'


It is not unusual these days for people to use “bad” language, personal insults andsay enough belittling phrases when they are frustrated, under pressure themselves, or don’t feel things are being done quickly enough. This especially happens at the telephone where a caller’s verbal attack can be highly offensive and may overstep acceptable and manageable boundaries of anger. So here are the top ten tips for handling verbal aggression on the telephone:

Improving Profile and Visability


In a perfect world, people would judge us by results and the quality of our work.Improve your profile However, life isn't perfect. People who work hard and are loyal can be overlooked for promotion or pay rises – while those doing a good PR job on themselves tend to be thanked and appreciated more often.

So here are the top ten tips to get yourself noticed:

Managing Your Boss


manage your bossHow to build a productive and mutually beneficial relationship with your manager

Your manager is the single biggest factor in determining whether your working life is a joy or a misery. It is often said that people do not quit organisations, they quit bosses.

E-mail Essentials


One of e-mail’s greatest benefits is that you can communicate quickly and easily withemail essentials just about anybody. However, one of its biggest challenges is that we think we can write quickly and easily without checking. As a result, our e-mail is often badly composed, too long or too brief, contains spelling and grammatical errors and even goes to the wrong person if we pressed the wrong button too quickly!