Do More of Your Own Work
Do you sometimes end up doing tasks that others should be doing, leaving yourself less time to focus on your own priorities? If a member of your team comes to you with a query or a problem, do you hear yourself saying, ‘Leave it with me’ or ‘I’ll get back to you’, even if the other person is actually responsible for getting the task done? If this sounds like you, then here are the top ten tips to help you give them back their own work and allow you to do more of yours:

When managing or coaching others, it can be an anxious time if you have to confront them with either a performance or a behaviour issue. But either you deal with it or it will deal with you. So here are the top ten tips to help you:
Every winter, so many people are ill with colds and flu. They are unable to concentrate well, often with that disconnected feeling of not being a part of the world. There have been a host of unwelcome viruses this season and few offices seem to have escaped their reach. So, how can you boost your immune system to help keep these illnesses at bay?
One of the most popular questions from our writing and grammar courses is “Can you have an apostrophe after an s?” And of course, as you all know, you can! The apostrophe is a little piece of punctuation that causes some of the biggest headaches and the most discussions (or arguments) in offices. So follow the 10 tips below and always get it right.
You know how it goes – your brain thinks it, and out it pops before you realise it. Sometimes it can be difficult to bite your tongue, especially if you aren’t in the habit of doing so! But that’s all it is, really: a habit. Luckily, there are some techniques you can use to break the habit. Here are the top 10 tips to help you stay in control.
Stress can work for us or against us. Management of stress at the right level for us and for the task at hand is a really valuable skill. Without some level of stress we would never get up in the morning, nor would we be motivated to perform at our best or to do anything at all. So we can welcome stress, so long as we can control it effectively when we need to.
Requests for Further Information
In today’s high-tech work environment you may find yourself pushed to learn how to use new software in order to take on a new role or responsibility. Sometimes you may find yourself forced into using software that you have never heard of, let alone used. Maybe it’s not even the case that it’s new software; rather, you get forced into using the same old application in a way that surpasses your technical capabilities. If you are like me, you may just want to master a new application for fun as well as for the potential work benefits.
Is that a groan familiar from your school days? If only you had listened, you’d know all about nouns, verbs, sentences and so on. Or perhaps you were part of the ‘lost generation’ at school between the late 1960s and 1990s, and so you didn’t have a formal education in grammar and punctuation. Do not fear: here are our top ten tips on grammar:
We recognise these calls pretty quickly, don't we? The callers with high-pitched speech, sighs, long pauses, terse answers and increasing volume. Telling them to "take it easy" or "stay calm" will probably make it worse. So before your call turns abusive, here are top ten tips to help you handle a difficult caller: